Frequently Asked Questions
Q: Can you care for my pet before meeting for the initial consultation?
A: No. Legal and insurance regulations prohibit us from caring for your pet without meeting with you and your pet together and filling out all the proper forms. It also lets your pet know that you are comfortable with us being in your home and lessens the chance of your pet "protecting" your home when its walker or sitter arrives to care for him or her.
Q: If my pet has an accident, do you clean it up?
A: Yes, we will clean up after your pets to the best of our ability. If there are always accidents, please schedule extra time and we will do a walk through to check for accidents and clean them with products you provide. Pet mess clean ups that take longer than 30 minutes past the scheduled end of the visit will be charged at a rate of $5 for every 15 minutes starting at 30 minutes after the scheduled end of the visit.
Q: Do you need to keep keys to my home?
A: Not necessarily. You may leave a lock box on the door with 2 keys inside. A garage door code with access to your dog also works just as well. We ask for 2 keys in case one breaks. We would hate for your pup to miss a walk or potty break due to an issue with one of the keys. If you prefer we keep a set on hand for emergencies, your keys will be kept in a locked box, which is kept inside a safe. They will be marked with a code and your name or address will never be attached to them. Leaving the key at the end of the visit, or storing it in our safe is free to you. A special trip to return keys will be charged at $0.15 per mile round trip. Keys returned by mail will be charged at the rate of postage.
Q: May I tip my dog walker/pet sitter?
A: Absolutely, but we request you leave a note with the gratuity so they are aware it is for them. If there is no note, they will be required to leave the gratuity where it is.
Q: When you walk my dog, do you pick up his/her poop?
A: Of course!
Q: May I book through my pet sitter directly?
A: No, in order for your visit to be covered by our insurance, all visits must be booked either online using our scheduling service, by texting or calling us at 303-927-9625, or sending an email to email@example.com.
Q: What if I do not leave enough food for my pet?
A: We will contact you to see if there is more food in another place. If not, or if we are unable to contact you, we will make a special trip to purchase more food. There will be a $30 charge for this, plus the cost of the food.
Q: Do you walk more than one dog at a time?
A: ONLY if the dogs are from the same family. We will never walk your dog with other dogs they do not know and no more than 2 dogs are ever walked at one time.
Q: What experience do you have with pets?
A: The owner was an apprentice as a dog trainer and behavior specialist for a year with a local rescue foundation. She spent another year as a pet care technician with a national pet hotel chain and has volunteered with yet another local rescue for several years. She has extensive experience working with "reactive" dogs and loves watching how well they progress when given good options and direction. All sitters/walkers are very caring and are trained in understanding dog behavior. Walkers/sitters have been vetted through a thorough background investigation.
Q: Do you board pets?
A: At this time, no. We will in the future, once we open the 24/7 dog daycare facility.
Q: What forms of payment do you accept?
A: We only accept credit cards for payment. We accept Discover, Visa, MasterCard, and American Express.
Q: Will I receive a refund if I leave later than expected or return home early?
A: No. Please understand that we have made time for your visits and may have turned other people down to allow time for your pets.
Q: What is your cancellation policy?
A: In order to receive a refund or credit, cancellations must be made at least 36 hours in advance. Holiday visit cancellations require a 10 day notice. Changes or cancellations made within 24 hours of the original appointment, may be charged a $10 cancellation fee.